Our goal is for you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help.
1. Our 7-Day Return Promise
We offer a 7-day return window for most items. This means you have 7 days after receiving your order to request a return.
2. Eligibility for a Return
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unopened, and in the same condition that you received it.
- It must be in its original packaging, with all seals, tags, and labels intact.
- For Skin Care Electronics, the device must be unused and in its original, sealed box.
3. Non-Returnable Items
Please note that certain items cannot be returned:
- Products that have been opened, used, or altered.
- Items marked as "Final Sale" or purchased during a promotional sale.
- Gift cards.
4. How to Start a Return
To initiate a return, please follow these simple steps:
- Contact our customer service team within the 7-day return window by emailing us at [your-support-email@example.com].
- In your email, please include your Order Number and a brief reason for the return.
- Our team will review your request and, if eligible, will provide you with detailed instructions for sending the product back to us.
Damaged or Incorrect Items
We take great care in packaging our products, but if you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please email us at [your-support-email@example.com] with your Order Number and a photo of the damaged or incorrect product. We will arrange for a replacement or a full refund at no cost to you.
6. Refunds
Once we receive and inspect your returned item, we will notify you via email.
If your return is approved, your refund will be processed, and the amount will be credited back to your original method of payment within 5-7 business days.