FAQ
Frequently Asked Questions
Find answers to common questions about our products, Vastu principles, and policies, all organized for your convenience.
Our Products & Craftsmanship
Are your artefacts genuinely handmade?
Absolutely. We partner directly with master artisans. Each piece is handcrafted, meaning no two are exactly alike. This uniqueness is a hallmark of true craftsmanship.
Will my item look exactly like the photo?
Due to the handmade nature of our products, slight variations in color, size, and texture are to be expected. These are not flaws but rather proof of the artisan's touch, making your piece one-of-a-kind.
Are your crystals and materials ethically sourced?
Yes. Ethical sourcing is a cornerstone of our philosophy. We work diligently with suppliers to ensure all materials are sourced with respect for the environment and people.
How do I care for my new purchase?
Care instructions vary. Generally, a gentle wipe with a soft, dry cloth is sufficient. For crystals, you can cleanse them under moonlight. More details are on each product page.
Vastu & Symbolism
I'm new to Vastu. What should I start with?
A wonderful starting point is a Ganesha idol for your entryway, or a small indoor waterfall for the North-East corner. Our blog post, "More Than Decor," is also a great resource.
Where is the best place for a waterfall?
In Vastu, the North-East direction is ideal for water elements as it promotes a flow of positive energy, wealth, and clarity. Avoid placing them in bedrooms.
Is Vastu a religion?
Vastu Shastra is an ancient architectural science, not a religion. It is a universal set of principles for creating harmonious spaces, and its benefits can be enjoyed by anyone, regardless of their beliefs.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as secure payment options like PayPal and Shopify Payments.
Can I change or cancel my order after placing it?
If you need to make a change, please contact us immediately at [your-email@example.com]. We will do our best to accommodate your request if the order has not yet been processed for shipping.
Shipping & Delivery
How long will my order take to arrive?
Orders are processed in 1-2 business days. Standard shipping usually takes 5-8 business days. You'll receive a tracking number via email once shipped.
Do you ship internationally?
Currently, we ship only within [Your Country]. We are working on expanding our reach and hope to offer international shipping in the future. Please subscribe to our newsletter for updates!
How are fragile items packaged?
We meticulously package every fragile piece using multiple layers of protective wrapping, custom-fit cushioning, and sturdy boxes to ensure a safe journey to your home.